Utilities and Services

Billing and collections are handled at the Customer Service office located on the 1st Floor of City Hall: 375 Court Street Port Allen, LA 70767 Phone: 225-346-5670 Lobby/Drive-Thru Hours: 8:00 a.m. - 5:00 p.m. Monday through Thursday 8:00 a.m. - 12:00 p.m. Friday Bills for City furnished utilities are due by the 26th of each month and those not paid by the due date accrue a 5% penalty. Delinquent accounts are due by the 10th of the month. The City issues a delinquent notice, which also serves as a notice of possible service termination. If services are disconnected due to nonpayment, a $10 reconnect fee per metered service is charged. We now offer Automatic Bank Drafts for the payment of your bill. Please contact Customer Service for further information at 225-346-5670. Residential water deposit $75 Commercial water deposit $200 Water rates: Up to 3,000 gallons $9.00 minimum per month Next 7,000 gallons $1.97 per 1,000 gallons Over 10,000 gallons $1.46 per 1,000 gallons Sewer rates: Up to 3,000 gallons of water usage $19.05 minimum Any water usage over 3,000 gallons $2.53 per 1,000 gallons Impact User fees for Commercial and Industrial Customers: Light Commercial $10.71 per month Medium Commercial $16.07 per month Heavy Commercial $26.78 per month Industrial $32.14 per month Sewer Connection Fees/ Based on Actual Cost of Connection: Residential natural gas deposit $125.00 Commercial gas deposit $200.00 Industrial gas deposit $500.00 Natural gas rates: For gas rates call 225-346-56

Trash and recycling collection are provided, through contract, by Progressive Waste, Inc.

Garbage Collection and Disposal on Wednesday and Saturday

Garbage cans and recycling bins are required for all residences. If your residence does not have a recycling bin, they can be ordered at the same time as your utility services through Customer Service. Monthly Residential Garbage Collection and Recycling Fee $17.00 Monthly Small Business Garbage and Collection Fee: $17.00

Holiday Schedule

Garbage will not be picked up these days: September - Labor Day November - Thanksgiving Day December 25 - Christmas Day

Trash Collection Guidelines (Saturday)

• Place trash cans (maximum 3 per customer) out by 5:00 a.m. on Saturday within two feet of the edge of the street. • The following household hazardous materials will not be collected: paint, motor oil, pool chemicals, batteries, and tires. • Bulky items must be placed out by 5:00 a.m. on Saturdays. • Bulky items include furniture and other large items that cannot fit in trash cans. Cardboard boxes must be broken down and bundled together. • Commercial construction debris will not be collected.

Residential Recycling Collection Guidelines (Friday)

• Recycling bins must be placed out by 5:00 a.m. on Fridays. • Recyclables do not have to be separated. • Recyclables that will be collected are newspapers, plastics, food and beverage cans, and glass containers. • Rinse all plastic and glass containers. • Do not place in the recycling bins: junk mail, cardboard, food boxes, Styrofoam products, plastic wrap, plastic bags, oil, antifreeze bottles, scrap metal, paint cans, aluminum plates, light bulbs, plate glass, mirrors, ceramics, or glass that is not a container.

In 1988, Louisiana installed the Louisiana Damage Prevention Law in order to protect excavators and buried utility lines from damage.

This law requires excavators and demolishers to call a regional notification center at least 48 hours before they begin their work. It also requires owner/operators of underground facilities to mark locations or supply information that will enable excavators to locate underground utilities. The program is called Louisiana One Call. The City of Port Allen is a member of this program. For best results when using Louisiana One Call, it is recommended that the excavators call 1-800-272-3020 or go online at www.laonecall.com at least 48 hours, excluding weekends and holidays, in advance of digging. When the call is made, the home-owner (or company doing the work) needs to provide the name and telephone number of the person doing the work. It is also necessary to provide the date and time the digging is scheduled to begin, whether the work is within city limits or not, and the address of the work. It is extremely helpful to provide Louisiana One Call with the name and numbers of the nearest intersecting roadway and the distance and direction of the work site from that intersection. Once the operator has received all pertinent information, Louisiana One Call will notify members with buried lines in the area like the City of Port Allen. The city will then go to the work site and mark all buried utility lines in the area. Louisiana One Call hours are 7:00 a.m. to 6:00 p.m. Monday through Friday. So, by calling 1-800-272-3020, at least 48 hours before digging, the homeowner can protect their property, the buried lines, and possibly their life. Besides being the law, it's simple, easy, and FREE. Make the call or log on. http://www.laonecall.com/